Refund policy

Last updated: November 6, 2026

We want you and your dog to be happy. If something isn't right, you have 30 days from the date your order is delivered to contact us about a return.

How to start a return

Email blakesideas321@gmail.com with your order number and the reason for the return. Photos help if the item is damaged or defective.
We'll reply within 1-2 business days with the return address and instructions. Please don't mail items back before contacting us. Packages sent to the wrong address can't be refunded.

Change of mind (you no longer want it)

The item must be unused, clean, and in its original packaging with all parts included.
For hygiene reasons, grooming items that have been used on a pet (for example, a paw cleaner cup with used bristles or a brush with pet hair) can't be returned for change of mind. They are still covered if they are damaged or defective (see below).
You pay the return shipping for change-of-mind returns. We recommend a trackable service, because we can't refund items that don't reach us.
Original shipping charges, if any, are not refunded for change-of-mind returns.

Damaged, defective, or wrong items - we pay

If your item arrives damaged, stops working within 30 days of delivery when used normally, or isn't what you ordered:

Email us within 30 days of delivery with your order number and a photo or short video of the problem.
We cover all costs. We'll send a free replacement or give you a full refund, including any shipping you paid. Your choice.
In many cases we won't need the item back. If we do, we'll send you a prepaid return label.

Battery items (LED nail clipper)

If a battery item gets hot, swells, smells like burning, leaks, or sparks, stop using it right away and keep it away from pets, children, and anything that can catch fire. Contact us. We'll refund or replace it and tell you how to dispose of it safely. Do not mail back a damaged or swollen battery.

Bundles

You can return the whole bundle or just some items in it. If you keep part of a bundle, the refund is based on the price of each returned item at the time you bought it.

Refunds

After we receive and check your return (or approve a claim where no return is needed), we'll email you. Approved refunds are sent to your original payment method within 5 business days. Your bank or card company may take a few more days to post it.

Exchanges

The fastest way to exchange is to return the item you have for a refund and place a new order.

Late or missing refund

First, check with your bank or card company. If you still haven't seen the refund 10 business days after our approval email, email blakesideas321@gmail.com.