Shipping policy

Last updated: November 6, 2026

Where we ship

We currently ship only to addresses in the United States, including APO/FPO/DPO addresses where the carrier allows it. We cannot ship to PO boxes for some items. If that affects your order, we'll email you.

Processing time

Orders are prepared and handed to the carrier within 1-3 business days after you place them. Business days are Monday through Friday, not including US federal holidays. Orders placed after 2 PM Eastern, or on weekends and holidays, begin processing the next business day.

Delivery time

Our products ship from warehouses operated by our fulfillment partner. After your order ships, delivery usually takes:

Items shipped from a US warehouse: 5-10 business days.
Items shipped from an overseas warehouse: 7-14 business days. The product page tells you when an item ships from overseas (for example, our Paw Cleaner Cup).

If your order includes items from different warehouses, it may arrive in more than one package. Delivery times are estimates from the carrier. Weather, holidays, and carrier delays can make delivery slower.

Shipping cost

Shipping costs, if any, are shown at checkout before you pay. There are no hidden fees.

Tracking

When your order ships, we'll email you a tracking number. Tracking can take 24-48 hours to update after we send it.

If we can't ship on time

If we can't ship your order within the processing time above, we'll email you before that time runs out. The email will give you a new expected ship date and let you choose to cancel for a full refund or wait. If you don't reply and the delay is longer than 30 days past the original date, we will cancel the order and refund you in full.

Canceling or changing an order

Email blakesideas321@gmail.com as soon as possible. If your order hasn't shipped yet, we'll cancel or change it and refund you in full. After it ships, follow our Refund & Return Policy instead.

Wrong address

Please check your shipping address at checkout. If a package comes back to us because the address was wrong or incomplete, we'll contact you to either reship it (you pay the new shipping cost) or refund the product price.

Lost, stolen, or late packages

Tracking hasn't changed for 7 business days, or the package is more than 10 business days past the delivery estimate: email us. We'll open a claim with the carrier. If the package isn't found, we'll send a replacement or give you a full refund (your choice) at no cost to you.
Tracking says "delivered" but you don't have it: please wait 48 hours (carriers sometimes mark packages delivered early), then check with neighbors, building mail rooms, and around your property. If it still hasn't turned up, email us within 14 days of the "delivered" date. We'll open a carrier investigation and work with you on a fair solution, which usually means a replacement or a refund.